150
8 Hours
13 Lessons
Entry-level to Intermediate
By Q H M
150
Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. Conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships. This course will give you the tools that will help you resolve conflict successfully and produce a win-win outcome.
Defining conflict, recognizing its causes, assumptions, and positive and negative impacts.
Identifying different forms of conflict and understanding how disagreements can escalate.
Recognizing personal conflict-management styles and their strengths and limitations.
Managing emotions, understanding others, and building positive relationships with colleagues.
Active listening, effective questioning, overcoming communication barriers, and applying win-win strategies.
Using structured techniques to identify needs, challenge assumptions, resolve disagreements, and create constructive outcomes.
This course is designed for managers, supervisors, team leaders, HR professionals, customer-facing staff, and employees at all levels who want to handle workplace conflict with greater confidence and professionalism. It is particularly valuable for those who manage teams, navigate difficult conversations, resolve disagreements, or work in collaborative environments. Participants will develop practical skills to manage emotions, improve communication, resolve conflict constructively, and build stronger working relationships.
A highly practical and insightful course that transformed the way I approach workplace conflict. I gained effective techniques for managing difficult conversations, understanding different perspectives, and finding constructive solutions. The learning was engaging, relevant, and immediately applicable to real workplace situations.
